AfterShokz headphones come with a two-year warranty, and while it’s something we hope you never have to use, it’s definitely something you want to know about. It covers manufacturer defects, like only one working transducer, or issues with the battery. It does not cover misuse, abuse, or theft.
Because our ISO-9000 certified factory takes steps to ensure quality control, receiving faulty headphones is pretty uncommon, but it does happen from time to time.
Here are a few scenarios the warranty covers, and a few it doesn’t.
To file a warranty claim, first be sure that you’ve completed your product registration, and then use your registration code to file a claim. A member of our warranty department will reach out to you within 2-3 business days regarding the next steps.
If you’re past two years since purchase, or if your issue is not covered by the two-year warranty, please contact our customer service department at firstname.lastname@example.org to find out about current AfterShokz discounts and deals.
Important: make sure your printer is scaled to 100% on a standard 8.5” x 11” page.
Cut out the measuring tool using the dotted line as a guide.
Hold the left side (L) behind your left ear and stretch the tool across the back of your head (toward your right ear).
If the white section of the sizing tool is touching your right ear, choose Trekz Titanium Mini.
If the the orange section of the sizing tool is touching your right ear, choose Trekz Titanium.