You’ve just received your new Titanium! You’ve opened the box. You’ve charged it until the LED light turns blue. But when you go to turn the headphones on...nothing happens.
This is a scenario we sometimes see in customer service, and thankfully, it’s one we can easily resolve by providing these simple power-on instructions:
Press and hold the power button on the Titanium for 5-7 seconds. The power button is also the volume+ button. It is not the multifunction button located on the side transducer. Audrey will say “Welcome to Titanium,” indicating the headphones are on.
If you want to turn the headphones off, press and hold the same button. You’ll hear a descending tone, indicating the power is off.For more assistance in turning your headphones on or off, please click the help widget below.