How To Resolve A Connectivity Issue

January 08, 2019

Whether you just purchased your AfterShokz headphones, or you’ve been using them for months, you may find yourself having some trouble pairing your headphones to your favorite device. As you watch the little wheel spin searching endlessly for your beloved AfterShokz, a sinking feeling may settle at the pit of your stomach. There’s no need to panic! Your headphones just need to be reset.

1) Start with your headphones powered off and cleared from your devices' Bluetooth settings.

2) Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headset will turn on (continue holding the button) and then the LED light will flash red and blue. Audrey will say "pairing" indicating pairing mode.

3) Press and hold the multifunction button, volume+ button, and volume- button (all three buttons) simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.

4) Turn your headphones off.

Your headphones are now reset and can be paired to your device. Still having trouble pairing? Try turning your device off and back on again. That usually does the trick!

For more assistance, please contact our Customer Happiness Team at or connect with us on our Chat feature.

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Size Chart

Step 1


Important: make sure your printer is scaled to 100% on a standard 8.5” x 11” page.

Step 2

Cut out the measuring tool using the dotted line as a guide.

Step 3

Hold the left side (L) behind your left ear and stretch the tool across the back of your head (toward your right ear).

Step 4

If the white section of the sizing tool is touching your right ear, choose Trekz Titanium Mini.

If the the orange section of the sizing tool is touching your right ear, choose Trekz Titanium.