How To Return or Exchange your AfterShokz Headphones
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How To Return or Exchange your AfterShokz Headphones

It’s that time of the year again! No, we’re not talking about the holidays. We’re talking about the period after the holidays, where everyone is attempting to either return their unwanted gifts or exchange them for something more their style. AfterShokz is by no means immune to this post-holiday scramble, so we’re bringing you some helpful tips to make the process of returning or exchanging your headphones a little easier for you. 


Returning Your Headphones 

While we’re not sure why you’d ever want to (😉) but if you do need to return your headphones, AfterShokz offers a 45-day-money-back guarantee for all products purchased through aftershokz.com. If you’re not satisfied with your headphones in any way, we will email you a prepaid USPS shipping label. 


Simply print out the label and send your headphones back to us for a full refund. But make sure your order actually came from our website AfterShokz does not refund orders from other retailers. 


Exchanging Your Headphones 

Want to exchange your headphones for a different color or size? We’ve got you! AfterShokz offers a 90-day exchange program for US and Canada customers, regardless of where the headphones were purchased. 


To begin the exchange process, please reach out to our Customer Happiness Team. They will provide you with a prepaid USPS or Canada Post shipping label to return your headphones. Once we have received your returned pair, we’ll send out your exchange. 


Upgrading Your Headphones 

Maybe you received Titanium headphones, which you loved, but what you really wanted was the latest and greatest model. We can help with that too! AfterShokz offers a 90-day upgrade program for US and Canadian customers that allows you to pay the difference to upgrade to another model, regardless of where the headphones were purchased. 


To start the upgrade process, please contact our Customer Happiness Team. They will provide you with a prepaid USPS or Canada Post shipping label to return your headphones. Once we receive them, we will email you a discount code that allows you to purchase the upgraded model on aftershokz.com for the difference in price.  


We hope this article answered any questions you may have about returning or exchanging your headphones. If you have any other inquiries that were not addressed in this article, please check out our help center, contact our Customer Happiness Team at hello@aftershokz.com, or connect with us via chat!