Tips For A Smooth Warranty Claims Process

May 30, 2017

While most of our customers enjoy their AfterShokz headphones without running into any issues, sometimes things can happen. Maybe the battery life isn’t what it once was, or perhaps a button has fallen off. These issues are rare, but are covered under the two-year manufacturer's warranty.

Should you find yourself having to file a warranty claim, here are some tips to ensure the quickest possible turnaround time.

Register your headphones as soon as you receive them. Including your serial number and an image of your receipt/order confirmation will ensure we have all the necessary information to proceed with your claim as soon as we receive it. You can register your headphones here

Keep your defective unit until the replacement arrives. Sometimes we will ask you to send the headset back to us; keeping the defective unit will prevent any potential hiccups in the warranty process.

If your address has changed, let us know ASAP. This will eliminate any possibility of your replacement being sent to the wrong address. 

Don’t send your headphones anywhere before we provide a return label - When we do need your headphones back, we’ll send you a prepaid return label (US and Canada). This will guarantee that your headphones go to the right place without you having to pay a dime!

Need assistance filing your claim? Contact our Customer Happiness Team at

Size Chart

Step 1


Important: make sure your printer is scaled to 100% on a standard 8.5” x 11” page.

Step 2

Cut out the measuring tool using the dotted line as a guide.

Step 3

Hold the left side (L) behind your left ear and stretch the tool across the back of your head (toward your right ear).

Step 4

If the white section of the sizing tool is touching your right ear, choose Trekz Titanium Mini.

If the the orange section of the sizing tool is touching your right ear, choose Trekz Titanium.