Air Getting Started

How do I register my headphones for warranty?

To register your headphones for warranty, complete the online product registration form. You’ll need your serial number (located on the bottom of the headphone box or on the warranty claim card) and your proof of purchase (receipt or order confirmation email). If your product was a gift, select the “proof of purchase not available” option. Once you complete the registration form, you’ll receive a registration code. Keep this code in a safe place in case you ever need to file a warranty claim.


How do I charge my headphones?

You can charge your headphones with the provided micro USB charger. Insert the micro USB end into the micro USB charging port on the headphones, located beneath the protective flap, next to the volume+ button. Insert the standard USB end of the charger into a USB port on a computer, wall adapter, or other charger. Please ensure the charger does not exceed 5 volts. We do not recommend fast chargers. The LED light on the headphones will be red if the headphones need charging, and blue when the headphones have fully charged. You can also check battery status by powering on your headphones and clicking volume+ or volume-. Audrey will say “Battery High,” “Battery Medium,” “Battery low” or “Charge me.” Please allow ample time to air-dry your headphones prior to charging if they’ve collected moisture from rain or sweat. Charging the headphones while moisture still exists can cause damage to the headphones.


What can I use to charge my headphones?

AfterShokz headphones come with a micro USB charger. If you lost your micro USB charger, please contact our Customer Happiness Team.


How long does it take to charge my headphones?

Trekz Air takes 1.5 hours to charge from 0 to 100 percent. They arrive out of the box at approximately 50 percent charged.


How do I turn on my Air?

To turn your headphones on, press and hold the volume+ button, which also acts as the power button. Audrey will say “Welcome to Trekz Air.”


How do I turn off my headphones?

To turn your headphones off, press and hold the volume+ button, which also acts as the power button. Audrey will say “Power Off.”